5 Years of Caring: Kaj Patel’s Journey at Acacia Homecare

Kajal Patel has recently celebrated her fifth anniversary with Acacia Homecare. As the Care Manager, Kajal reflects on the journey she has had with the company. She shares her experiences and insights, from managing unexpected challenges to creating a culture of teamwork and compassion. 

Kajal recalls her first week at Acacia, which was marked by a surprise visit from the CQC inspector. Despite the initial intensity, Kajal expertly managed the situation, working with the inspector to identify areas for improvement. This event is a testament to her leadership skills and adaptability.

During her tenure, Kajal has encountered numerous challenges common in the care industry, particularly in recruitment and people management. While securing customers has become an effortless task for Acacia, finding suitable carers remains a nationwide challenge. To tackle this challenge, Kajal and her team have implemented innovative recruitment strategies, including incentives, social media outreach, attending jobs fairs and recently hosted an Acacia open day. This approach ensures that the company attracts compassionate and dedicated individuals who uphold its values.

Kajal’s motivation stems from the supportive team environment at Acacia. She emphasises the collective passion for caregiving and effective communication, fostering a work culture that prioritises customer’s wellbeing. 

One of Kajal’s highlights is the annual customer event, where all members of the office team, Acacia Angels, customers and their families come together to celebrate. Witnessing the joy and smile everyone’s faces reinforces the relationships that underpin their commitment to quality care.

For those considering joining Acacia Homecare, Kajal advises approaching the role with an open heart, willingness to adapt, and adhere to company policies. She stresses the importance of effective communication and teamwork in maintaining the safety and wellbeing of our customers and staff. 

Speaking to the rest of the team, some of them shared their experience of working with Kaj over the past five years. Here’s what they had to say: 

– Sarah: “Working with Kaj has been amazing. She is always there to help and advise, and nothing is ever too much trouble for her. I have learned so much from her.”

– Gita: “Kajal and I have worked together for nearly two years. She has always supported her staff, including myself, in the office. I enjoy working with Kajal; she always knows how to make us laugh.”

Kajal’s fifth anniversary with Acacia Homecare stands as a testament to resilience, innovation, and the power of teamwork in delivering exceptional care to those in need.